Returns & Exchanges
At Power Kitchen, we strive for total satisfaction with every meal; however, due to the perishable nature of our food products, we handle returns and refund requests with a focus on quality and safety. If your order arrives damaged or incorrect, please contact our support team within 24 hours of delivery to initiate a resolution.
Report the Issue
Email our support team within 24 hours of receiving your delivery, including your order number and clear photos of the items in question.
Quality Assessment
Our kitchen management team will review your submission to verify the damage or error against our quality control logs.
Resolution Selection
Once approved, you can choose between a full refund to your original payment method or a credit toward your next Power Kitchen meal plan.
Processing
Refunds are typically processed within 3-5 business days, while store credits are applied immediately to your account for future use.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing